Living in the United Arab Emirates (UAE), it’s crucial to keep your personal information up-to-date with all relevant bodies. One such body is the telecommunications company, Etisalat. Whether you’re a local or an expatriate, updating your Emirates ID with Etisatlat is a necessary step to ensure uninterrupted mobile service. This guide gives you a step-by-step walk-through on how to update your Emirates ID on Etisalat online.
The process of updating your Emirates ID on Etisalat involves accessing the official website or app, entering your relevant information, verifying your identity, making your updates, and finally checking your status. The system is designed to be user-friendly and efficient, allowing you to complete the process from the comfort of your own home or workplace. It’s important to note that this service is made available by the UAE telecom department as a legal requirement, not just a convenience. Failure to update your Emirates ID details could result in disconnection of your mobile service.
Required Documents
Passport copy
Before you begin the process of updating your Emirates ID on Etisalat, you need to gather the required documents. First and foremost is a copy of your passport. This serves as proof of your identity and citizenship. Ensure that the copy is clear and legible, as blurry or unreadable copies may cause issues during the verification process.
Colored passport photo
In addition to your passport, you will also need a recent colored passport photograph. This photograph should conform to the standard passport photo guidelines. It must be a clear frontal view of your face against a white background with no shadows or obstructions. The photograph should be in color, not black and white.
Other relevant documents
You’ll also need a copy of your current Emirates ID. This document contains vital information such as your registered email and phone number, which you’ll need to enter during the updating process. Make sure you have all these documents ready before proceeding to the next step.
Step 1: Visit Official ICP Website or App
The quickest and most convenient way to update your Emirates ID on Etisalat is through the official website or the My Etisalat UAE app. The website and app are designed with ease of use in mind, featuring a clean layout and intuitive navigation. Both platforms offer comprehensive services, including account management, balance checks, package subscriptions, and, of course, ID updates.
To start the update process, log into the Etisalat website or app using your UAE PASS or your registered username and password. Once logged in, navigate to the ‘Mobile Registration Renewal’ page. This can be found under the ‘My Account’ menu or by clicking the ‘Mobile Registration Renewal’ link in the quick links section on the homepage.
Step 2: Enter Your Information
Emirates ID
Once you’ve navigated to the renewal page, you’ll begin by entering your Emirates ID. This is a unique identification number issued to every UAE resident. Make sure you enter the number correctly to avoid any complications during the renewal process.
Registered email
After entering your Emirates ID, you’ll need to provide your registered email address. This is the email you provided when you initially registered with Etisalat. It’s important to keep this email active and accessible, as it’s one of the primary methods Etisalat uses to communicate with its customers about updates and changes.
Phone number
Next, enter the phone number associated with your Etisalat account. This number will serve as another method of contact and verification during the renewal process. Be sure to enter the correct number to avoid any unnecessary delays or complications.
Step 3: Verify Your Identity
Using face recognition
One of the unique features of the Etisalat ID update system is the use of facial recognition technology for identity verification. This advanced feature ensures that only the rightful owner of the account can make changes to the ID information. To verify your identity, you’ll need to upload a clear, well-lit selfie and wait for the system to match it with the photo on your Emirates ID.
Confirm your identity
Upon successful facial recognition, you’ll be prompted to confirm your identity by entering your UAE PASS PIN or answering security questions. This double-layered verification process guarantees the utmost security and prevents unauthorized access to your account.
Step 4: Update Your Information
Once your identity has been verified, you can proceed to update your information. This could involve changing your name, current occupation, employer name, passport details, or nationality. It’s important to thoroughly review all the information before saving the changes. Any discrepancies could lead to potential issues in the future.
After making sure all the details are correct, save your changes. You’ll then receive a confirmation message on your registered email and phone number. This message serves as proof that your ID update request has been successfully submitted and is being processed. Remember to keep this message as you might need it later for reference.
Step 5: Check Your Update Status
Etisalat provides a simple way to track your mobile registration status. Just go back to the ‘Mobile Registration Renewal’ page and click on the ‘Track Request Status’ button. Enter your Emirates ID and request number (found in your confirmation message) to view the current status of your update.
What to do if your ID expires
If your Emirates ID expires before you’ve completed the update process, don’t panic. You’ll receive an auto notification via SMS reminding you to update your ID details. If you fail to renew the registration after your ID expires, your mobile numbers will be suspended and disconnected. So, it’s crucial to act swiftly upon receiving the reminder.
Conclusion
Keeping your Emirates ID updated on Etisalat is not just a matter of convenience; it’s a legal requirement. The process, while seemingly complex, is made simple and straightforward with the right guidance. By following these steps, you can ensure that your mobile service remains active and compliant. Remember, failure to update your Emirates ID on Etisalat could result in suspension or disconnection of your mobile service. So, stay proactive and make sure to update your information promptly whenever there’s a change.