Transferring an Etisalat connection can be a necessity for various reasons. You may be moving abroad, switching to a different provider, or simply handing it over to someone else who would better benefit from the services. Whatever your reasons may be, the transfer process can seem daunting if you don’t know where to start. This guide will walk you through all the steps from contacting customer service to confirming the transfer. So, let’s dive right in.
Etisalat is one of the world’s leading telecom groups in emerging markets. With operations in 15 countries across Asia, the Middle East, and Africa, Etisalat stands as a significant player in the telecommunications industry. Offering a variety of services including voice, data, and video services to individuals, businesses, international telecommunications companies, ISPs, content providers, and mobile operators, Etisalat has positioned itself as a comprehensive solutions provider.
Step 1: Contact Etisalat Customer Service
The first step in transferring your Etisalat connection is to get in touch with their customer service. They have a dedicated helpline number that you can call to initiate the process. Remember, only the account holder can request a connection transfer. If you’re in the UAE, you can reach them at 101. For those outside the UAE, the international helpline number is +971 4004105. Alternatively, you can also visit one of the Etisalat Business Centres for assistance.
When you contact Etisalat to initiate the transfer, you’ll need to provide specific information. These details include your account number, the full name of the account holder, and the contact number associated with the account. If you are moving your eLife services, you’ll need to provide the address of your new location, any working landline number in that area, and your planned date for moving.
Step 2: Filling Out Transfer of Ownership Form
Once you’ve contacted customer service, the next step is to fill out a transfer of ownership form. This document is critical as it legally transfers the responsibility of the connection from one individual to another. It typically includes sections for the details of the current owner (the ‘transferor’) and the new owner (the ‘transferee’).
Step-by-step instructions for completing the form
It’s essential to accurately fill out the transfer of ownership form. Here’s a step-by-step guide:
- Begin by entering the current date and the account number.
- Then, fill in the details of the transferor, such as their full name, contact number, and signature.
- Next, enter the details of the transferee. This should include their full name, contact number, and signature.
- Ensure both parties sign the form to validate the transfer.
Note that the transferee will need to present their identification documents and proof of address when submitting the transfer of ownership form.
Step 3: Understanding Shifting Charges
If you’re planning to move your eLife connection to a new location, you should be aware of the shifting charges. These are the fees associated with relocating your internet connection. They cover the cost of installation and set-up at your new home.
The Etisalat eLife relocation or transfer service fee is AED 150 without VAT. This fee covers the cost of shifting your connection, but keep in mind that additional costs may arise. For instance, if extra cables are needed during the installation process at your new home, these charges could total between AED 150 to AED 300.
Step 4: Transferring Etisalat Balance
Transferring your Etisalat balance is a straightforward task. Whether you’re transferring data or credit, you can do so via the My Etisalat UAE app or by using specific USSD codes. For example, to transfer a data balance, dial #100*Receiver-Number*Data-in-MB#.
Tips for ensuring a smooth transfer process
To ensure a smooth transfer process, follow these tips:
- Make sure you have sufficient balance on your account before initiating the transfer.
- Confirm the recipient’s number before sending the balance to avoid any errors.
- Keep track of your remaining balance by dialing *121*170# or checking the My Etisalat UAE app.
Step 5: Confirming the Transfer
Once you’ve done all the steps, it’s important to confirm that the transfer has been successfully completed. You can do this by contacting Etisalat customer service again to verify the status of the transfer.
After the successful completion of the transfer, you’ll receive a confirmation message or email from Etisalat. Keep an eye out for this communication as it serves as proof that the transfer has been finalized.
Conclusion
Transferring an Etisalat connection may seem like a daunting task, but with this step-by-step guide, we hope it feels more manageable. Remember, it’s important to gather all necessary information, complete all required forms correctly, and stay informed about potential charges. By doing so, you’ll ensure a smooth and successful transfer, allowing you to enjoy continuous connectivity, whether you’re passing it on to someone else or moving to a new location.