If you’re an Urban Air member and have been enjoying their facilities, there might come a time when you need to cancel your membership. Whether it’s due to moving, financial reasons, or a simple change in interests, knowing how to cancel your membership is crucial. In this guide, we will provide step-by-step instructions on how to cancel your Urban Air membership.
Urban Air Adventure Park is a popular destination for family fun, with multiple indoor adventure parks that offer entertainment for all ages. However, like with any subscription-based service, sometimes circumstances change and you may need to cancel your membership. It might seem like a daunting task, but don’t worry; we’ve got you covered. Let’s start by understanding what an Urban Air membership entails.
Urban Air Membership
When you sign up for an Urban Air membership, you gain access to unlimited visits to any Urban Airpark, special members-only events and deals, and discounts on parties and merchandise. But what happens when you want to end your membership? We’ll explore that throughout this blog post, starting with the benefits and limitations of having an Urban Air membership.
Benefits and Limitations of Urban Air Membership
A membership at Urban Air comes with various benefits. You can enjoy the different attractions at the park, including climbing walls, trampolines, and obstacle courses. Additionally, memberships often come with special discounts and offers that are exclusive to members.
However, every good thing has its limitations. One significant limitation of the Urban Air membership is the commitment period. Usually, the commitment period is 12 months, and canceling before this period can result in additional fees. This is where understanding the cancellation policy becomes essential.
Urban Air Cancellation Policy
Before you decide to cancel your membership, it’s crucial to understand the Urban Air cancellation policy. Like many other subscription services, Urban Air has specific rules and conditions that govern the process of canceling a membership.
The Monthly Commitment
Urban Air membership is typically based on a monthly commitment that continues until you decide to cancel it. After your 12-month Initial Term, you may cancel your membership at any time online at www.urbanairmembership.com. But remember, memberships cannot be canceled by telephone, mail, email, or fax—it must be done through their official website.
Additional Fees and Penalties
If you decide to terminate your membership before the end of your 12-month commitment, you might be subject to certain penalties or fees. This is why it’s essential to carefully read and understand the membership agreement before deciding to cancel your membership.
Reading the Fine Print
As with all contracts, it’s vital to read the fine print before making a decision. The Urban Air Membership Agreement includes details about the arbitration process, the rights and obligations of both parties and the consequences of violating the agreement. Understanding these terms helps ensure you know what to expect when you decide to cancel your membership.
How to Cancel Your Urban Air Membership Online
Now that we understand the basics of the Urban Air membership and its cancellation policy let’s delve into the process of canceling the membership online.
Go to Cancellation Web Form
To cancel your membership, you will need to complete the cancellation web form on DEFY.com/membershipcancel. This is the official website for managing Urban Air memberships and is the only place where you can submit a cancellation request.
Steps for Completing Cancellation Form
Once you’ve located the cancellation form, you’ll need to fill it out with accurate information, including your full name, email address, and membership details. After filling out all the necessary fields, submit the form. Your cancellation request will be effective 10 days after it’s received.
Confirmation of Cancellation
After submitting the form, keep an eye out for a confirmation email from Urban Air. This email serves as proof that they have received your cancellation request. If you don’t receive this email within a reasonable time, it might be worthwhile to follow up with their customer service to ensure your request has been processed.
How to Cancel Your Urban Air Membership Before 12 Months
But what if you need to cancel your membership before the 12-month commitment is over? Let’s explore the conditions and procedures for early cancellation.
Early Cancellation Penalties
Cancelling your membership before the 12-month commitment period may result in additional fees or penalties. The specifics of these charges are outlined in the membership agreement and can vary depending on the duration of your membership and other factors.
Procedures for Early Cancellation
The process for early cancellation is generally the same as the standard cancellation procedure. You will need to fill out the cancellation form on the official website and submit it. The difference is that you may be assessed additional fees for cancelling early.
Possible Exceptions for Early Cancellation
In some cases, Urban Air may allow exceptions for early cancellation without penalty. These cases usually involve extenuating circumstances like a major illness or relocation to an area without an Urban Airpark. If you think you qualify for an exception, reach out to Urban Air’s customer service for assistance.
Can You Cancel Your Urban Air Membership Anytime?
The short answer is yes but with some conditions. Let’s delve into the implications of canceling at different times and how to navigate the process.
Terms and Conditions
The terms and conditions of the Urban Air membership agreement make it clear that members can cancel their subscription anytime after the 12-month initial term. However, early cancellation may result in additional fees as stipulated in the agreement.
Cancelling at Different Times
If you cancel before the 12-month commitment period, you may be charged extra fees. On the other hand, if you cancel after the initial term, your cancellation will simply take effect 10 days after submitting your request without any additional charges.
Advice from Customer Service
If you have any questions or concerns about the cancellation process, don’t hesitate to contact Urban Air’s customer service. They are there to assist you and clarify any doubts you may have about the process.
Navigate to Urban Air’s Customer Service
Urban Air’s customer service is an essential resource when navigating the cancellation process. They can provide guidance and answers to any questions you may have about your membership or the cancellation process.
Contact with Urban Air’s Customer Service
You can reach out to Urban Air’s customer service by filling out the contact form on their official website. While Urban Air does not provide a specific phone number for membership concerns, they commit to connecting you with the right team member to address your questions or concerns.
Make Most of Your Interaction with Customer Service
When contacting Urban Air’s customer service, it’s important to be clear about your issue and provide all relevant information. This includes your name, membership details, and a brief explanation of your concern. The more information you provide, the easier it will be for the customer service representative to assist you.
Other Useful Contact Information
Aside from the contact form, you can also reach out to Urban Air via their social media platforms. They have official accounts on several platforms where they respond to customer inquiries and provide updates about their services.
Conclusion
Cancelling your Urban Air membership might seem complex, but with the right knowledge and understanding of the process, it can be straightforward. Remember to read the fine print in your membership agreement, understand the implications of canceling at different times, and don’t hesitate to reach out to Urban Air’s customer service if you have any questions or concerns.
As a member of Urban Air, you have enjoyed unlimited access to fun and enjoyment. But when the time comes to say goodbye, it’s important to do so in the right way. Whether you’re canceling due to a move, financial changes, or simply a shift in interests, this guide has hopefully provided you with a clear pathway to cancel your Urban Air membership smoothly and effectively.